I got my new laptop yesterday. It was delievered to work, so I had Derek my IT guy come over and get it all set up for when I use it to work from home. So, Derek gets it all set up and even says, "Hey, this is a nice notebook Melissa, you're gonna like this a lot better than that other "junk" you had." I took complete credit for picking it out and knowing exactly what I needed and so forth, of course. Ok, no I didn't, everybody knows I don't know anything about computers. But, I know someone who does if you ever need anything, he's cheap and nothing pleases him more.
The "new" laptop had been fine throughout the majority of the evening. And then, long about 10 oclock I went to turn on my new and rather expensive piece of "junk" (to quote the edited words of my IT guy Derek). The screen wouldn't come on.
So, I'd waited a week to joyfully return to the world of the 21st century and my journey back had lasted all of about 8 hours. I was a little "frustrated" or was I angry?"
According to Mr. Webster I was angry. I don't know if I ever get frustrated I think I just go straight to angry and call it frustrated because it sounds better.
So I called my IT guy, and after he'd done all he could, I was referred back to my manufacturer. Nabhu, from Dell, greeted me on the other end of the technical support line. And in all fairness to Nabhu, I was already at anger level orange-red (my personal attitde scale of sorts: yellow - *edit* "edgy" standard operation, orange - getting a little firey, and red - steam rolling, there are the legendary blue and purple stages as well but those haven't seen daylight in quite some time).
So, here I am on this call with Nabhn just wanting to scream at him, I didn't mind you, but man did I want to. Did it ever cross my mind that Nabhu didn't have anything to do with the functionality of my shiny new screen, nope. Did it occur to me to ask to speak with the *individual* that didn't follow directions while putting my system together? Nope.
Nabhu was in my closest proximity and he was going to have to deal with the consequences of somebody else's mistake/malfunction/inadvertantly left behind piece of chewing gum, that is now preventing my system from operating as it was intended to.
So, I didn't yell at Nabhu, but I wasn't very nice to him either. Sorry Nabhu, it wasn't your fault.
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4 comments:
I often have similar discussions with technical support. By the time I think about tech support I have already reached *Omega-level* frustration (personal high until recently now held by an unnamed level). I, personally, do not feel intimidated by the knowledge base the speaker on the other side has tapped into )generally because it is only a list of common problems). All in all, I have never had a "successful" discourse with tech support (unless you include the ones that I diagnosed the problem and told the guy on the other end).
I feel righteous indignation towards Teeech Sup-ppoooort
(shakes fist).
AWWW! RATS! After reading the definition...I guess I get Angry and not Frustrated.
Phuwee.
Yellow - standard operation...is that just an on edge standard operation? Yellow just seems abit ominous. Could you ever be on say
Green...the color of grass and trees and lazy outdoors? just asking.
I'm super sorry about your computer...That Derek must be a Mac-boy, I've yet to meet him.
Yes Jeannie, green is a good beginning shade...I'm not always yellow - standard on edge operation -yes.
Unless of course you think I'm always yellow, but I try not to be.
Frustrated and angry often go hand in hand - feeling powerless in a situation makes us realize we're not in control of anything and we don't like that.
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